PART A – TERMS & CONDITIONS OF BUSINESS ENGAGEMENT

1. Definitions

• Company: Absolute Anodising, provider of anodising and metal finishing services.

• Client: Any individual, company, or entity requesting services from the Company.

• Goods: Materials, components, or products supplied by the Client for anodising or finishing.

• Services: Anodising processes provided by the Company.

2. Quotation & Acceptance

• All quotations are valid for 6 months unless otherwise stated.

• Acceptance of a quotation constitutes acceptance of these Terms & Conditions.

• The Company reserves the right to refuse any work at its discretion.

3. Orders & Instructions

• Orders must be submitted in writing via email or official order form.

• The Client must provide clear specifications, drawings, and required standards.

• The Company is not responsible for errors arising from incomplete or inaccurate specifications.

4. Material Supply & Responsibility

• The Client must supply materials suitable for anodising or finishing.

• While the Company may inspect materials, it assumes no liability for defects caused by unsuitable materials.

• All supplied materials must comply with Australian safety and chemical regulations.

5. Pricing & Payment

• Prices are based on specifications, batch size, and finishing requirements.

• Prices are exclusive of GST unless otherwise stated.

• Payment terms are 14 days from invoice unless otherwise agreed.

• Late payments may incur interest of 2% per month or the maximum permitted by law.

6. Delivery & Risk

• Risk of loss or damage passes to the Client upon collection or dispatch.

• Delivery dates are estimates only; the Company is not liable for delays beyond its control.

7. Quality & Inspection

• Services are performed in accordance with relevant Australian Standards.

• All anodising services provided by Absolute Anodising (“AA”) are undertaken with due care, skill, and attention to achieve high-quality results. AA makes no warranty or representation, express or implied, regarding the uniformity or consistency of anodising thickness, colour, or finish, except as required under the Australian Consumer Law (ACL).

• Variations in the anodised appearance may result from factors including, but not limited to, differences in alloy composition, extrusion quality, fabrication processes, and surface preparation. Such variations are normal characteristics of the anodising process and do not constitute defects in workmanship or materials.

• Where previously anodised items are to be stripped prior to re-anodising or further processing, the customer acknowledges and accepts that:

o   The surface may become matt or non-uniform;

o   Base material thickness may be reduced; and

o   Dimensional tolerances may be affected.

• AA shall not be held responsible for any such alterations or any resulting issues with fit, function, or appearance.

• Clients must inspect goods upon receipt and report defects within 7 days.

• Liability is limited to re-performing the service or refunding the service fee.

8. Liability & Indemnity

• The Company is not liable for consequential, indirect, or incidental losses.

• The Client indemnifies the Company against claims arising from defects in supplied materials or non-compliance with specifications.

• Total liability is limited to the invoiced amount for the specific service.

9. Intellectual Property

• Designs, processes, or proprietary methods of the Company remain its property.

• Clients may not reproduce or disclose the Company’s processes without written consent.

10. Confidentiality

• Both parties agree to maintain confidentiality of technical, commercial, or proprietary information.

11. Cancellation & Returns

• Orders may not be cancelled once work has commenced without written consent.

• Custom or batch-finished items are non-returnable unless defective.

12. Health, Safety & Environmental Compliance

• The Company complies with Australian WHS and environmental regulations.

• Clients must ensure materials do not contain prohibited or hazardous substances unless disclosed.

13. Force Majeure

• The Company is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, industrial disputes, or supply chain disruptions.

14. Governing Law & Jurisdiction

• These Terms & Conditions are governed by the laws of Western Australia.

• Any disputes will be subject to the exclusive jurisdiction of the courts in that State/Territory.

 15. Acceptance of Terms

• By placing an order or submitting materials, the Client acknowledges and accepts these Terms & Conditions.

PART B – PRIVACY POLICY

1. Introduction

Anodising WA Pty Ltd atf The JLF Trust t/as Absolute Anodising (“Company”, “we”, “our”, “us”) is committed to protecting the privacy and security of personal information collected from clients, suppliers, and website visitors. This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect:

• Name, company, and contact details (email, phone, address)

• Billing and payment information

• Order and service history

• Materials specifications provided by the Client

We do not collect sensitive information unless required for lawful purposes.

 3. How We Collect Personal Information

We may collect personal information:

• Directly from clients via orders, quotes, emails, or forms

• From our website via enquiries or contact forms

• From suppliers or third parties regarding materials or services

We ensure information is collected fairly and lawfully.

4. Purpose of Collection

Personal information is collected to:

• Provide anodising and metal finishing services

• Communicate with clients regarding orders or updates

• Process payments and invoices

• Comply with legal obligations

• Improve services and business operations

5. Disclosure of Personal Information

We may disclose personal information to:

• Contractors, suppliers, or partners providing services related to your order

• Payment processors and financial institutions

• Regulatory authorities where required by law

We do not sell or rent personal information.

6. Data Storage and Security

• Personal information is stored securely in electronic and/or physical records.

• Reasonable steps are taken to protect against misuse, loss, unauthorised access, or disclosure.

• Retention is limited to the duration necessary to fulfill purposes or legal obligations.

 7. Access and Correction

• Clients may request access to their personal information.

• Inaccurate, incomplete, or out-of-date information may be corrected on request.

• Requests should be sent to admin@absoluteanodising.net.au

8. Cookies and Website Tracking

• Our website may use cookies or analytics to improve functionality and user experience.

• Cookies do not collect personal information beyond what you voluntarily provide.

9. Complaints

• Contact us at admin@absoluteanodising.net.au for privacy concerns.

• We will respond promptly to resolve issues.

• Complaints can also be lodged with the Office of the Australian Information Commissioner (OAIC).

10. Updates to Privacy Policy                                                                                                                                          

• This Privacy Policy may be updated periodically.

• The effective date indicates the current version.

• Continued use of our services indicates acceptance of updates.